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Returns & Exchanges

Customer satisfaction is our highest priority. It always has been and always will be.

OUR GUARANTEE


We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

Christopher Schafer Clothier gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased for full refund or exchange within 30 days of original purchase. Outside North America, we cannot accept cross-border returns. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Purchases made by check will be refunded in cash. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Monogrammed, personalized or final sale items cannot be returned or exchanged.

 

INTERNET AND IN-STUDIO PURCHASES


For your convenience, all orders placed for delivery that shipped to a Maryland address may be returned to our physical studio location for a full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Monogrammed, personalized or final sale items cannot be returned or exchanged. Customers may also choose to ship their items back on their own using the method below:

Ship on Your Own: Clients can send the item(s) back to us at the address below using any trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return:

  • Your name and billing address
  • The name, address and ZIP code of the person who placed the order, if it was a gift
  • The original purchase price and approximate date of the purchase
  • The item number of the merchandise, if available

Our return address is:

Christopher Schafer Clothier
Attn: Return Processing
1400 Aliceanna Street
Baltimore, MD 21231